24/7
Availability
< 2h
Avg. Response
98%
Satisfaction
NL/EN
Languages
SLA Response Times
Urgent
< 15 min
High
< 1 hour
Normal
< 4 hours
Low
< 8 hours
Open a Support Ticket
Log in to the Horizon portal to create a ticket. Critical issues are triaged within 15 minutes for managed customers, under 1 hour for self-service. Every ticket is handled by an infrastructure engineer.
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