Terms & Conditions

1 Definitions and Introduction

These Terms & Conditions ("Terms") govern your use of services provided by PeaceWeb B.V., trading as Steadcloud, a company registered in the Netherlands at Hedikhuizerweg 7F, 5222 BC 's-Hertogenbosch, Netherlands, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 88526461 ("Steadcloud," "Provider," "we," "us," or "our").

Key Definitions

For the purpose of these Terms, the following definitions apply:

2 Services

Steadcloud provides cloud hosting, managed hosting, and infrastructure services, including but not limited to:

3 Formation of Agreement and Account Responsibilities

3.1 Formation of Agreement

An agreement between Steadcloud and the Client comes into effect when: (a) the Client places an order through the Steadcloud portal and receives confirmation from Steadcloud, or (b) Steadcloud and the Client sign a separate written agreement. All orders are subject to acceptance by Steadcloud. Steadcloud reserves the right to refuse orders without providing reasons.

3.2 Account Creation

To use our services, you must create an account by providing accurate, current, and complete information, including: (a) full legal name (individual or company), (b) valid email address, (c) billing address, and (d) for businesses: valid VAT number and Chamber of Commerce number. You are obligated to keep this information up to date.

3.3 Account Security and Confidentiality

You are solely responsible for maintaining the confidentiality and security of your account credentials (usernames, passwords, API keys, authentication tokens). You must implement appropriate security measures, including strong passwords and multi-factor authentication where available. You are fully responsible for all activities that occur under your account, whether or not authorized by you.

You must immediately notify us at security@steadcloud.com of any unauthorized use of your account or security breach. Steadcloud is not liable for any loss or damage arising from your failure to protect your account credentials or comply with this section.

3.4 Eligibility and Authority

You must be at least 18 years old and have the legal capacity to enter into binding contracts under Dutch law. If you are acting on behalf of an organization, you represent and warrant that: (a) you are duly authorized to bind that organization to these Terms, (b) the organization is validly existing under applicable law, and (c) you have obtained all necessary corporate authorizations.

3.5 Identity Verification

Steadcloud reserves the right to verify your identity or authority at any time by requesting additional documentation, including but not limited to government-issued identification, proof of business registration, or corporate authorization documents. Failure to provide requested verification may result in suspension of services.

3.6 Country Restrictions and Sanctions

Steadcloud is unable to provide services to individuals or entities located in, or residents of, certain countries due to international sanctions and export control regulations. Account registration is prohibited for the following countries:

These restrictions are based on the Dutch Sanctiewet 1977 (Netherlands Sanctions Act), EU Common Foreign and Security Policy, and UN Security Council Resolutions.

Additionally, registrations from certain high-risk countries may require additional verification, including phone verification via SMS. Steadcloud reserves the right to update this list at any time to comply with applicable sanctions and export control regulations.

4 Acceptable Use Policy

The Client agrees to use the services only for lawful purposes and in compliance with all applicable laws, regulations, and these Terms. The Client is prohibited from using the services for any activities that:

4.1 Illegal and Criminal Activities

• • Violate Dutch law, EU law, or any other applicable jurisdiction's laws
• • Involve fraud, identity theft, money laundering, or other financial crimes
• • Distribute, host, or link to child sexual abuse material (CSAM) or any content depicting minors in a sexual context
• • Facilitate or promote terrorism, extremism, or violence
• • Involve illegal gambling, drugs, weapons, or other prohibited goods or services

4.2 Spam and Unsolicited Communications

• • Send unsolicited bulk email (spam), SMS, or other forms of unsolicited commercial communications
• • Conduct phishing, spoofing, or pretexting attacks
• • Harvest or collect email addresses or other personal information without consent
• • Operate email lists without proper opt-in mechanisms and unsubscribe options

4.3 Network Abuse and Security Violations

• • Launch or facilitate denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks
• • Conduct port scanning, vulnerability scanning, or penetration testing without prior written authorization
• • Attempt to gain unauthorized access to systems, networks, or accounts
• • Distribute, host, or transmit malware, viruses, trojans, ransomware, or other malicious code
• • Operate command-and-control (C&C) servers for botnets or malware
• • Engage in cryptojacking or unauthorized cryptocurrency mining using others' resources

4.4 Intellectual Property Violations

• • Infringe copyrights, trademarks, patents, trade secrets, or other intellectual property rights
• • Host or distribute pirated software, media files, or other unauthorized copyrighted content
• • Operate torrent trackers or file-sharing services for copyrighted content without authorization

4.5 Privacy and Data Protection Violations

• • Violate the GDPR, Dutch Data Protection Act, or other applicable data protection laws
• • Process personal data without a valid legal basis or proper consent
• • Sell, trade, or disclose personal information without authorization

4.6 Resource Abuse

• • Consume excessive bandwidth, CPU, memory, or storage resources that negatively impact other customers
• • Operate applications or services that significantly degrade infrastructure performance
• • Use services for cryptocurrency mining unless explicitly permitted in writing

4.7 Enforcement and Remedies

If Steadcloud becomes aware of or reasonably suspects a violation of this Acceptable Use Policy, Steadcloud may:

• • Immediately suspend or terminate services without prior notice and without refund
• • Remove or disable access to violating content
• • Report violations to law enforcement or regulatory authorities
• • Cooperate with legal investigations and provide information as required by law
• • Take any other action deemed necessary to protect Steadcloud, its infrastructure, or other customers

The Client remains liable for all damages, costs, and expenses (including legal fees) incurred by Steadcloud as a result of the Client's violation of this Acceptable Use Policy.

5 Fees, Payment, and Invoicing

5.1 Pricing and Currency

Fees for our services are displayed on our website at steadcloud.com/pricing and in your account dashboard. All prices are stated in Euros (EUR) and exclude Value Added Tax (VAT) and other applicable taxes, unless explicitly stated otherwise. VAT will be charged in accordance with Dutch tax law and EU directives.

5.2 Billing Cycles and Payment Terms

Steadcloud offers multiple billing options depending on the service type:

5.3 Payment Methods

By providing payment information, you authorize Steadcloud to charge the applicable fees to your credit card. For recurring subscriptions and hourly services, you authorize Steadcloud to automatically charge all fees until you cancel your subscription or delete the services.

5.4 Late Payment and Consequences

If payment is not received within 14 days of the invoice date, you will be in default by operation of law without further notice being required (in accordance with Article 6:83(a) of the Dutch Civil Code). In the event of late payment:

• • Overdue amounts will accrue statutory commercial interest pursuant to the Dutch Civil Code (currently 8% per year for B2B transactions)
• • Steadcloud may charge extrajudicial collection costs in accordance with Dutch law (minimum €40)
• • Steadcloud reserves the right to suspend access to all services until payment is received in full
• • Steadcloud may terminate the Agreement with immediate effect if payment remains outstanding for more than 30 days

5.5 Refunds and Cancellation

No Refunds: All fees paid are non-refundable, except: (a) where mandated by applicable consumer protection laws (for consumers only), (b) in the case of service level agreement violations as specified in our SLA, or (c) where explicitly agreed in writing. No refunds will be provided for partial months of service, unused services, or services that have been activated.

5.6 Price Changes

Steadcloud reserves the right to adjust prices with at least 30 calendar days' written notice (email to the registered account email address is sufficient). Price adjustments will take effect at the start of the next billing period following the notice period.

If a price increase exceeds 10%, you have the right to terminate the Agreement without penalty within 30 days of receiving the price change notice, with termination effective at the end of the current billing period.

6 Service Level Agreement

6.1 Service Level Agreement

Steadcloud's Service Level Agreement (SLA) is available at steadcloud.com/legal/sla and forms an integral part of the Agreement. The SLA defines: (a) uptime commitments for specific services, (b) scheduled maintenance windows, (c) exclusions from SLA calculations, and (d) remedies (service credits) for service disruptions.

Service credits as specified in the SLA constitute the Client's sole and exclusive remedy for service availability issues, performance degradation, or service disruptions, except in cases of willful misconduct or gross negligence by Steadcloud.

6.2 Maintenance and Updates

Steadcloud may perform scheduled maintenance, updates, and upgrades to the infrastructure. Steadcloud will provide at least 48 hours' notice for scheduled maintenance that is expected to cause service disruptions. Emergency maintenance to address critical security vulnerabilities or urgent infrastructure issues may be performed without advance notice.

7 Data, Content, and Intellectual Property

7.1 Ownership of Client Content

The Client retains all ownership rights, title, and interest in and to Your Content. The Client is solely responsible for Your Content and must ensure that: (a) the Client has all necessary rights, licenses, and permissions to use and provide such content, and (b) Your Content does not infringe any third-party intellectual property rights, privacy rights, or other legal rights.

7.2 Limited License to Steadcloud

The Client grants Steadcloud a limited, non-exclusive, royalty-free, worldwide license to use, store, copy, reproduce, process, and transmit Your Content solely to the extent necessary to: (a) provide, maintain, and improve the services; (b) prevent or address technical or security issues; and (c) comply with applicable laws or regulatory requirements.

7.3 Data Protection and GDPR Compliance

Steadcloud processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Dutch Data Protection Act, and our Privacy Policy, available at steadcloud.com/legal/privacy.

All data is stored exclusively in datacenters located within the European Union (specifically in the Netherlands) and is not transferred outside the EU/EEA without appropriate safeguards.

7.4 Backups and Data Retention

While Steadcloud may provide backup features or services, the Client is solely and exclusively responsible for maintaining independent backups of Your Content. Steadcloud strongly recommends that the Client implement a comprehensive backup strategy that includes regular off-site backups.

Steadcloud is not liable for any loss, corruption, deletion, or unauthorized access to Your Content, regardless of cause, except in cases of willful misconduct or gross negligence by Steadcloud.

8 Service-Specific Terms

8.1 Virtual Instances

You are responsible for all software, configurations, and security of your virtual instances. We provide the underlying infrastructure but do not manage the operating system or applications unless explicitly agreed in a separate managed services agreement.

8.2 Managed Hosting

For Managed Hosting services, Steadcloud will manage the infrastructure, perform updates, and provide monitoring as specified in your service agreement. The scope of managed services is defined in the service description at the time of order.

8.3 Storage Services

Storage volumes (block storage) must be attached to active virtual instances. We reserve the right to impose reasonable limits on storage usage to maintain service quality for all customers.

8.4 IP Addresses

IP addresses remain our property and are licensed to you for the duration of your service. You must use IP addresses in accordance with Regional Internet Registry (RIR) policies. We may reclaim IP addresses upon service termination or if they are found to be involved in abuse.

8.5 Automated Backup Services

Automated backup services are optional and billed separately. Backup features include incremental backups with deduplication, AES-256 encryption at rest, and automatic backup verification.

9 Intellectual Property

Our services, website, and all related content (excluding Your Content) are protected by intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works of our services without our written permission.

10 Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party, except as required by law or with the disclosing party's consent. This obligation survives termination of these Terms.

11 Warranties and Disclaimers

11.1 Best Efforts Obligation

Steadcloud shall perform its obligations with due care and to the best of its ability (inspanningsverbintenis), in accordance with the standards reasonably expected from a professional cloud infrastructure provider. Steadcloud does not guarantee that the services will meet all of the Client's requirements or that the services will be uninterrupted, timely, secure, or error-free.

11.2 "As Is" Basis

To the maximum extent permitted by Dutch law, services are provided on an "as is" and "as available" basis. Steadcloud makes no representations or warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.3 Client Responsibilities

The Client acknowledges that: (a) Steadcloud provides infrastructure services only and is not responsible for the Client's applications, configurations, or data; (b) the Client is solely responsible for maintaining adequate backups; (c) the Client is responsible for ensuring that the services meet the Client's specific requirements; and (d) the Client has sufficient technical knowledge or has engaged qualified personnel to manage the services.

11.4 Consumer Rights

Nothing in this section affects the statutory rights of consumers under EU law, including the Consumer Rights Directive (2011/83/EU) or Dutch consumer protection legislation.

12 Limitation of Liability

12.1 General Limitation

Steadcloud's total aggregate liability for any and all claims arising out of or related to these Terms or the services, whether in contract, tort (including negligence), strict liability, or otherwise, shall be limited to the lower of:

12.2 Exclusion of Indirect Damages

To the fullest extent permitted by Dutch law, Steadcloud shall have no liability for any indirect, consequential, incidental, special, or punitive damages, including but not limited to:

12.3 Claims Period

Any claim for damages against Steadcloud must be submitted in writing to legal@steadcloud.com within 14 (fourteen) calendar days after the Client discovered or reasonably should have discovered the event causing the damage. Claims submitted after this 14-day period will be deemed waived.

12.4 Force Majeure

Steadcloud is not liable for any failure or delay in performance due to circumstances beyond its reasonable control (force majeure), including but not limited to: natural disasters, power failures, internet or telecommunications failures, DDoS attacks, acts of government, war, terrorism, or failures of third-party suppliers.

12.5 Duty to Mitigate

The Client has a duty to take all reasonable steps to mitigate and prevent damages, including maintaining comprehensive backups, immediately reporting issues, and following best practices for security and disaster recovery.

12.6 Mandatory Liability

Nothing in these Terms excludes or limits Steadcloud's liability for: (a) death or personal injury directly caused by Steadcloud's proven gross negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under mandatory provisions of Dutch law.

13 Client Indemnification

13.1 Indemnification Obligations

The Client agrees to indemnify, defend, and hold harmless Steadcloud, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• • Your Content and any claims that it infringes third-party rights
• • The Client's use or misuse of the services
• • Any violation or breach of these Terms or the Acceptable Use Policy
• • Any illegal, fraudulent, or abusive activities conducted using the services
• • Any violations of GDPR or other data protection laws arising from the Client's processing of personal data
• • Security breaches resulting from the Client's failure to implement adequate security measures

14 Suspension, Termination, and Duration

14.1 Duration and Renewal

The Agreement commences on the date of order acceptance and continues for the initial term selected by the Client (monthly or annual). Unless terminated in accordance with these Terms, the Agreement will automatically renew for successive periods equal to the initial term.

14.2 Immediate Suspension

Steadcloud reserves the right to immediately suspend access to the services without prior notice if:

• • The Client materially breaches these Terms, including violation of the Acceptable Use Policy
• • Payment is overdue by more than 14 days
• • The account poses a security risk to Steadcloud's infrastructure or other customers
• • Steadcloud receives a valid legal order requiring suspension
• • Steadcloud detects illegal activity or abuse originating from the Client's services

14.3 Termination by Client

The Client may terminate the Agreement at any time by submitting a cancellation request through the account dashboard or by written notice. Termination by the Client will take effect at the end of the then-current billing period. No refunds will be provided for the remainder of the current billing period.

14.4 Termination by Steadcloud

Steadcloud may terminate the Agreement with immediate effect and without refund if:

• • The Client commits a material breach and fails to remedy it within 7 days of written notice
• • Payment remains outstanding for more than 30 days
• • The Client repeatedly breaches these Terms
• • The Client becomes insolvent or enters bankruptcy

14.5 Effects of Termination

Upon termination: (a) all rights granted to the Client immediately cease; (b) the Client must immediately cease using the services; (c) the Client remains liable for all fees incurred up to and including the date of termination.

14.6 Data Deletion After Termination

Following termination, Steadcloud will permanently delete Your Content within 30 calendar days, unless: (a) the Client exports the data during any applicable grace period, or (b) Steadcloud is required to retain the data by law.

Once data is deleted, it cannot be recovered. The Client is solely responsible for exporting and backing up Your Content before termination.

15 Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control, including natural disasters, war, terrorism, strikes, government actions, power failures, internet disruptions, or pandemics.

16 Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes by email or through your account dashboard at least 30 days before the changes take effect. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.

17 Governing Law and Dispute Resolution

17.1 Applicable Law

These Terms and all Agreements between Steadcloud and the Client shall be governed by and construed in accordance with the laws of the Netherlands, excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.2 Jurisdiction

For business customers (non-consumers), all disputes arising out of or in connection with the Agreement shall be submitted to the exclusive jurisdiction of the competent court in the District Court of Oost-Brabant, location 's-Hertogenbosch, the Netherlands.

17.3 Consumer Rights

If the Client is a consumer, the Client retains the right to bring proceedings in the courts of the EU Member State in which the Client is domiciled, in accordance with EU consumer protection regulations.

17.4 Alternative Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt to resolve disputes amicably through good-faith negotiations. For consumers, Steadcloud participates in the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

18 General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, SLA, and any service-specific agreements, constitute the entire agreement between you and Steadcloud regarding our services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

18.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any successor or affiliate without restriction.

18.5 Language

These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail to the extent permitted by applicable law.

19 Contact Information

If you have questions about these Terms, please contact us: